Refund policy

Milawat Sabit Karein — Poora Paisa Wapas

Agar hamara ghee khalis na nikle, to khula hua tin bhi wapas. Aur lab test ka kharcha bhi hum dete hain.

Purity Guarantee — Khula Tin Bhi Wapas

Hum ye nahi kehte ke hamari baat par yaqeen karein. Hum kehte hain: khud check karein. Ghar par ye 4 test karein:

  • Khushbu — dhakkan kholte hi asli desi ghee ki wohi purani khushbu aani chahiye
  • Texture — thanda hone par daanedar jamna chahiye, plastic jaisa smooth nahi
  • Rang — qudrati halka sunehri, chamakdar artificial peela nahi
  • Tarka test — ek chamach garam karein, poora ghar khushbu se bhar jana chahiye

Agar aap ko lage ke ghee mein milawat hai — delivery ke 14 din ke andar WhatsApp karein. Do mein se koi bhi rasta chun sakte hain:

  1. Tests ki video ya tasveer bhej dein — hum khud dekh kar faisla karte hain.
  2. Kisi bhi certified lab (PCSIR ya koi bhi) se test karwa lein.

Milawat sabit ho jaye to: poora paisa wapas + lab test ka kharcha bhi hamara. Khula hua tin bhi qabool. Pickup hum karwate hain.

Band Tin — 14 Din Ke Andar Bila Wajah Wapas

Agar aap ne tin khola hi nahi aur iraada badal gaya — delivery ke 14 din ke andar WhatsApp karein. Tin seal band aur asli packing mein hona chahiye. Poori raqam wapas, delivery ki koi katauti nahi. Hum wajah nahi poochte.

Refund Ka Tareeqa — 4 Aasaan Qadam

  1. WhatsApp karein: 0300 020 7816 — apna order number aur masla batayein.
  2. Hum 24 ghante mein jawab dete hain aur pickup ka waqt tay kar lete hain.
  3. Rider aap ke ghar se parcel uthata hai — courier ka kharcha hamara.
  4. 3 kaam ke din mein poori raqam wapas — EasyPaisa, JazzCash ya bank transfer.

Ghalat Ya Kharab Parcel Mila?

Agar ghalat product aaya, tin leak ho gaya, ya packing kharab thi — delivery ke 48 ghante ke andar WhatsApp par tasveer bhej dein. Hum foran naya parcel bhejte hain. Purana wapas karne ki zaroorat bhi nahi, aur aap par ek rupya kharcha nahi.

Order Cancel Karna

Parcel dispatch hone se pehle kisi bhi waqt WhatsApp par cancel karwa sakte hain — koi charge nahi, koi sawal nahi.

Aksar Poochay Jane Wale Sawal

Khula hua tin wapas ho sakta hai?
Ji haan — lekin sirf us soorat mein jab ghee mein milawat sabit ho. Tests ki video bhejein ya lab se check karwa lein. Sabit hone par poora paisa aur lab ka kharcha dono wapas.

Ghee theek hai lekin mujhe pasand nahi aaya, wapas ho ga?
Agar tin band hai to ji haan, 14 din ke andar. Khula hua tin sirf milawat ki soorat mein wapas hota hai — khane ki cheez hai, is liye ye usool zaroori hai.

14 din kab se ginay jate hain?
Parcel aap ke haath mein aane wale din se — order karne ke din se nahi.

Kya delivery ka kharcha katega?
Nahi. Aap ne jo raqam rider ko di thi, poori ki poori wapas milegi. Wapsi ka courier kharcha bhi hamara.

Rider ke saamne parcel khol kar dekh sakta hoon?
Bilkul. Parcel kholein, packing check karein, phir payment karein. Ye aap ka haq hai.

Rabta

WhatsApp: 0300 020 7816 (subah 9 baje se raat 9 baje tak, hafte ke saaton din)
Email: sarwarsonsfarm@gmail.com
Sarwar Sons Farm, Giri Ganj Bazar, Bahawalpur 63100, Punjab, Pakistan